Your journey, your information.
What Rahala collects, why it is needed and how booking information is protected.
Information we collect
We collect the lead traveller’s name, email, WhatsApp number, pickup address, selected trip, date and booking preferences.
How it is used
This information is used to calculate the route, arrange the vehicle and guide, process payment, send confirmations and support the trip.
Who receives it
Only the Rahala operations team and the assigned driver or guide receive the minimum information needed to deliver the booking. Payment details are handled by the payment provider and are not stored as card numbers by Rahala.
Your choices
Travellers may contact Rahala to request access, correction or deletion of their information, subject to legal and accounting retention requirements.
Contact
Privacy enquiries can be sent through the contact page. The final business email and registered entity details must be inserted before launch.